My CV
Auckland Council February - April 2012
Online Business Analyst - short term contract working within the Online Channel team to gather & document project requirements and manage web projects.
National Library of New Zealand August 2009 - November 2011
User experience analyst role:
- Research including user interviewing, focus groups, usability testing and web statistics analysis to gather information about how resources and services delivered online are used and perceived by customers.
- User testing of early-stage prototypes to deliver timely feedback to Agile Scrum teams.
- Planning and documenting improvements to websites based on outcomes of customer research.
- Providing advice on best practices for usability, user research and analytics.
- Preparing and delivering presentations to internal and external groups.
- Management of a web analytics platform to deliver web stats for 20+ websites. Advice, support, and development of custom reporting as required to enable the business to make the most of the data.
CWA New Media May 2007 - July 2009
- Working with creative, development, and subject matter experts to design interactive learning objects which teach aspects of secondary level science and maths. Detailed documentation following the client's editorial standards and processes.
- Web requirements gathering & documentation, wireframing, information architecture, web development (HTML, CSS), web standards, CMS integration.
Signify Ltd July 2005 - May 2007
Web development (HTML, CSS, javascript), accessibility, web standards site audits, scoping & documenting project requirements, information architecture, project management, training new staff (HTML, CSS).
Intergen Ltd September 2003 - July 2005
Web development (HTML, CSS) for large content managed websites and .Net applications. Voted 'Technical Guru' by peers in 2004 for sharing expertise in front-end development, accessibility, web standards.
Oktobor Interactive October 2002 - September 2003
Web development (HTML, CSS, PHP) for graphically rich multimedia websites.
CWA New Media, July 1999 - October 2002
HTML markup of web templates and content. Web standards and accessibility research, documentation and training for other staff.
Professional development and short courses
- Google Analytics Individual Qualification, 17 Dec 2011
- Advanced Usability Testing course - Optimal Usability, 13 April 2011. Testing methods and approaches for a variety of project types, media and stages. Test planning, moderating, recording, analysis, reporting.
- Mātauranga Māori within NZ Libraries workshop, 15 Feb 2011. Kaupapa Māori principles and values, Māori knowledge frameworks, application of Treaty of Waitangi principles to library and information services.
- LIANZA conference 28 November - 1 December 2010 Presented session Applying web usability research to support better access to library collections
- National Digital Forum conference, 18-19 October 2010 Presented session How users search: linking people to our collections
- Certified Scrum Product Owner - EquinoxIT, 5-6 July 2010. Managing project requirements using the Agile Scrum framework to maximise value returned to the business and its customers.
- Webstock 2006, 2009, 2010.
- Wellington UX Barcamp 2009, 2010. An informal conference for and by local web, usability, user experience and design people to share stories, techniques and ideas.
- Choosing the right usability technique - TCANZ workshop with Whitney Quesenbery Nov 2007.
- Adult Education Training Course, Auckland Community Educators Assoc, through CEC Wellington. 19 November 2005.
Education
- Certificate of Achievement in MIG and TIG Welding (Level 1), Weltec, 2011.
- Systems Analysis (2nd year level Open Polytechnic paper), 2008, A- grade. Requirements gathering, analysis and modelling using UML, within Unified Process, an object oriented methodology.
- Certificate of Adult Literacy Tutoring, Literacy Aotearoa Wellington Inc, 2006. An 80-hour course in tutoring adults in literacy and numeracy, underpinned by a bicultural, treaty-based approach.
- Information Systems Analysis (2nd year Massey University paper), 2005, A- grade. Business process analysis and modelling, including data flow diagramming, entity-relationship diagramming. Waterfall SDLC methodology.
- Programming Fundamentals (1st year Massey University paper), 2003, B+ grade. Programming in C.
- Diploma in Fine Arts, Otago Polytechnic, 1994-96. Concept research & development, printmaking, painting, video, sculpture, photography, drawing.
- Bachelor of Arts (social anthropology major), Victoria University, 1989-91. Also papers in art history, religious studies, cartography.